Continuing on, we arrived in another spacious room. The soft lighting here and classical music playing in the background created laid-back atmosphere so you could feel yourself relax almost immediately. This was a multi-purpose space used not only for displaying branded products but also served as the owner Frank Ngan  personal study. Fountain pen aficionados are also fond of coming here to practice their craft. To make customers feel more at home, they can bring their own favorite CDs or use the computer to look up the latest information. While they are here, the store will present them with a fragrant cup of Oolong tea so the storeowner and customer can enjoy the tea and look over the pens together. The store’s attention to service can be seen in how it presents the tea. Even the teacups are from Meissen or Wedgwood. A corner in the store is a collection of vintage pen books and magazines. They provide a portal into the world of collection pens and visitors can go through them carefully by themselves or come with friends to sit at the 6-seat conference table to discuss the intricacies of vintage pens.

The glass display cabinet next to the wall holds a display of strange and famous vintage pens from around the world. It was in effect a small museum of writing implements. According to Frank Ngan  the owner, just glancing through them will take about 5 minutes. Yet if you want to learn about each item on display, it will probably take more than five hours. Each display cabinet is also inscribed with the characters P&P. Was this the trademark or the logo? The answer? It was both! P&P in fact represented the product package “Pen & Pad” as well as the characteristics of both the buyer and seller – “Profession & Perfection”.