Among the glass display cabinets, the journals and personal organizers stood out quite prominently. Frank Ngan was in fact the renowned Father of the Personal Organizer. The first person to introduce the personal organizer to Taiwan, China and Hong Kong, his support continued to ensure its popularity in Taiwan even today. The store was also a dealer for the world’s first personal organizer maker – FILOFAX as well as Taiwan’s top brand – Keny. A variety of corporate gifts were also displayed, revealing Frank Ngan  other job title – Corporate Gifts Consultant. Frank Ngan  designs unique corporate gifts with a scholarly flavor and for the discerning his gift products offer allegories to Tang and Sung Dynasty poetry as well as Analects quotes.

Frank Ngan  approach to marketing was the most distinctive feature of P&P. To him, the passing on of knowledge was more important than competing on price. This embodied P&P’s emphasis on true quality and formed its Blue Ocean Strategy. For amateur collectors looking to “broaden their horizons and move to the next level” as professional buyers, Frank Ngan also offered specialist classes starting at US$100 an hour for beginners, US$200 for intermediates and US$300 for the expert-level. How students were graded depended on the motive and content. If you just wanted to know more about the products while browsing, Frank Ngan would show you free of charge how to use a pocket organizer or how to store vintage pens properly1. The marketing of knowledge was something that Frank Ngan pioneered in the vintage pens market. He once sold a ball-point pen for a staggering price of HK$220,000, setting the world record on the price paid for a pen.