Entering the store from the open door on the left, a set of tael-themed table and chairs appear, symbolic of the Chinese saying “Welcoming business and profits”. Written on a screen behind them were the characters for “P&P”. These were the work of renowned timepiece and pen collector Chong, Yong-lin and of great value – both sentimentally and financially. A Hummel porcelain figure stood on top of the screen labeled with the number “0800-88-3333” for the store’s 24-hour service hotline. The storeowner had chosen this number after careful through to provide a channel for two-way communication with customers in Taiwan and from overseas, demonstrating his dedication to immediate service. As I entered, a warm “Welcome!” came from behind the screen. This proved to be from the workstation of Ms. Lin, Yi-cheng, a long-time employee. Ms. Lin had begun working as an apprentice to the storeowner Frank Ngan at the age of 15 and customers are always welcomed with a warm smile.